AT&T Uverse Review

01.10.10

I have been an AT&T Uverse subscriber for about two months now. As Uverse becomes available in your neighborhood, you may be looking to add it in your home.

Let me tell you about my experience with AT&T Uverse.

I was very unhappy with Time Warner Cable, as it was unreliable at best. I spoke with the folks at the AT&T home office in Texas and I was assured that I would have a pleasant installation. I explained to them that I needed their installer to be respectful of my home and of my time.

Apparently we had a miscommunication.

I had an appointment with them for a Wednesday between 1 and 3. On Wednesday night at 7.30 I got a phone call from an installers cell phone saying he was really sorry that they hadn’t shown up, could they come at my convenience any day? He was nice and apologetic, and I asked them to send someone between 8 and 9 the next morning. He was incredibly enthusiastic and said, “we will be there at 8 sharp!”

At 11 o’clock the next day an installer showed up. He was a know it all. I asked for the the modem to be installed in my family room so that my wireless would work in the entire house and back yard. He installed it in my office, in the front of my house. That means that there is no wireless Internet in children’s rooms or in the back yard. He also used my bathroom twice. In fact the second time he used it he said to me, “I’m just going to drop a load and then I’ll be on my way.”

This is all happening while I’m alone in my house with him.

So, I deal with the improperly placed modem, the holes unnecessarily drilled in my walls and cleaning a toilet after the AT&T repairman. I call the offices, and they send someone out to reinstall. It’s done properly, he’s clearly senior and declines even a glass of water. It is perfect.

It is perfect for about 5 weeks. Now it is slow. I’m paying for an 18 megabit download speed and I’m getting an average of 8 to 11. It’s not okay. I spent 2 hours on the phone with their technical support a few days ago and once he got me up to 13 he was ready to hang up the phone. Again, not acceptable. If I wanted a 13 megabit download speed that’s exactly what I’d be paying for, right?

Then there was a whole song and dance about how the wireless wouldn’t deliver exactly 18 megabits all the time. I realize that, when it was installed, and for a full month thereafter I was getting about 17.5 to 18 Mbps in exactly the same location.

Today our internet is still very slow, but the bill arrives right on time. I’m getting about 11 mbps for download speed

and the queue for technical support is 51 people long

Of course there is always e-repair, right?

Although I can offer no alternative (I’m seeking one myself) I would not recommend AT&T Uverse. I had a few good weeks, but mostly it’s been a dismal experience.

reviews

Dalesharp

I had signed up, made an appointment and waited half of my sat off, they didn’t show, I called two times, and they never showed and never called me back, or appologized. On another situation, they were trying to fix someone else’s phone line and they dug a 4 x4 x4 foot hole in the ground and realized they dug in the wrong place. The guys wouldn’t fill it back in they said they can only dig and another crew would be out monday to fill in. It was 3 – 4 months later before they came and fill it in. Every time I called I got the run around.
Crazdalton44

I signed up with AT&T and still havent had my installation yet, I was told Oct. 5th they would be out from and where between 9am-1pm, and then I checked my confermation email stating my installation date was Oct. 28th, So i quickly contact them, (and when I mean quickly, i mean i was on hold for 45min.) they informed me that the installation date was on Nov. 1st. So i am gettting really upset, and I called back when they opened on 9/29/11, and it took me and hour to get to the right dept so I thought, Where the lady told me she was going to have to transfer me again. This was the fourth time within that hour of trying to get some answers so I was already running late to work so i hung up. I got ahold of a guy named matt, that looked into it for me and I got a call back saying the earliest they can do this is on Oct. 24th… Who wants to wait over a month for tv and internet. I am a student, and have online classes and I am tired of going to places to use wi-fi. I just want to enjoy my new apartment and my new furniture and have ATT&T not lie anymore. I am willing to keep there services if they can come out when they said, but if not the heck with them. I would not get them for service, Just pay a little more and go with comcast or go with Dish Network. I would, but my apartment is facing the wrong side. I HAVE NEVER BEEN SO DISAPPOINTED IN A COMPANY IN MY LIFE, AND THAT IS SAYING ALOT FOR SOMEONE WHO CURRANTLY WORKS IN CUSTOMER SERVICE.
Sierra6pax

i ordered att because it always has been helpful understanding n ready to credit if mistake has been made but not this x it has been a disaster from day they sent equipment to wrong address turned it on at wrong address said they fixed it didnt sent four techs only one showed up took five weeks to get it fixed right had to wait on phone to talk to someone for more than an hour every x got a different answer every x it was a night mare from hell to say the least n now im havng to call them again man wat happend at this company wow they are the worst in competent unhelpful waste of x i have ever had with any company !!!!!!!!!!!!!!!!!!!!!!!!
Aushleyg

I think a lawsuit is in order. I got lies about them coming out now no one will come. 3 days I’ve waited for a tech to be told they won’t make it out after sitting on the phone for an hour. Can’t get anyone in the presidents office to call back. They r cheap but the hassle sucks. I don’t want to go back to Charter their cable is horrible.

Mike Hollandrow

So make your mind up you whiny little bitch, who do you hate, AT&T or Charter Cable? You really think you’d win a lawsuit because a technician didn’t show up in time. If someone lied to me over and over, I would almost certainly call another provider. It’s apparently you don’t hate AT&T too much because you sat around and waited for the installation even though they lied to you. There’s more to life then internet and cable TV, or yet I should say, then more to life then sitting around bitching on the Internet about how your cable company didn’t show up on time. Do you really think if someone had a good experience with a company they would take the time to sit down and write a blog raving about how great their experience was, NO! I own stock in AT&T and. It has done nothing but go up and up because they’ve been offering cable TV service going on 5 yrs now and they already have 4 million customers. Cox Cable has been around for 25-30 years and has 6 million customers. You see the math here. So before you start complaining over spilled milk, be sure your cap is on the milk container before doing so.

http://jessicagottlieb.com JessicaGottlieb

it’s funny that you’re using a bunch of different names to comment but that you got to this post by searching google for “how to steal at&t cable”.
Or maybe funny is the wrong word and it’s just very sad?

Juice

Time Warner is awful

done w/att

U verse is God-Awful… do not buy this crap.
Lose tv signal and internet everyday around 8pm and does not come back on until 12 pm the next day. This time, it went out saturday night at 8pm and here it is noon on monday ahd it still hasn’t come back. the service techs are jokes. During the past 7 days, we’ve had 6 different techs to the house. one guy says its my glade plug ins causing the problem.The tech yesterday says that he would have an R&r man come out within 2 hours. Its almost 24 hours later and still nobody showed up. The guy on the phone argued with my wife when she started telling him all the problems we are having.
I suggest everyone get on facebook and other social media and start spreading the news for people to not buy this pos system

Erik Marshall

Your such a fucking whiny, irritating little shit. I bet you are still with AT&T because you either have nothing better to do then sit around and blog about everything you hate in life. Did you go on the website of the maker of your car and bitch about how much you hate it, or who made your TV set and tell everybody not to buy it because you hate the color of it. The only way someone like you is ever going to be happy with their communications services is to build and create your own. When you do and it works better then everyone else’s, then you have all the proof needed to bitch about other service providers, until then, SHUT THE FUCK UP!!

Anonymous

You are a scumbag Erik!
Kols

Why are you on this thread? Figure out soapbox and street corner and be thankful someone has put a gun to your head.
Blueeyes1985

at&t is terrible, been there alot of old outside cable out there and it does not work correctly, it needs to be on an all fiber network not on old copper at&t needs to get it together or they will lose many customers, so sad, not, they suck

Erik Marshall

Everybody seems to have turned into such crybabies. Seriously, it seems like society has become so dependent on Internet and TV that they become zombies if they are loosing 4 to 5 Mbps but still are able to have Internet access, or while watching their favorite TV show the pic froze up for 3 seconds and was fine for the remainder. There are wars going on, children dying of starvation, families loosing their houses to foreclosure and you all want to cry over spilled milk. I’m hearing one person complaining they hate Charter Cable so they switched and now hate AT&T because the technician used her bathroom. Maybe the poor gentlemen had a medical condition, have you ever thought about that? I’m seriously doubting a professional technician from a company as large as AT&T said “he was going to leave as soon as dropping a load”. Sounds like you’re stretching the truth some what to gain sorrow because you didn’t get what you wanted. I can almost gaurentee had you gotten your install done on the day you were told none of these other fictitious stories would have been told. Studies have shown when someone doesn’t get their way 100% of the issue, they tend to exaggerate that issue until they get what they want not realizing they could potentially cause someone to loose their job thus at a time when unemployment is at an all time high. PEOPLE there is so much more to life then worrying about such petty, minor issues. You’re never going to get exactly what you want from any company no matter where you are. If that was the case, then there would be no competition in this world. I can understand if you’re completely out of service. Crazdalton44, why sit around and mop about missed appointments. If you’re so discusted with AT&T, then call another provider. I’m sure they aren’t the only ones offering Internet service in your area. I can almost bet you’ll be back on here at a later date complaining about them even after you get your month free and install done because you have nothing better to do then sit around complaining about how bad different companies in your life are. Everybody get a fucking life, quit fucking complaining about petty shit. Go outside, fly a fucking kite, or something different other inside your house/apartment bitching, or better yet, tie yourself a fucking noose, and do the world a favor and hang yourself……………………God Bless!!!

Anonymous

After your dirty comment you have the nerve to say God Bless?
Why don’t you go jump off of a tall building?
bb

My opinion: if a company sells you 18MB service and delivers 11MB, they owe you at least a partial refund. If they schedule an appointment and don’t show, they should pay for your time. I am about to drop u-verse after 3 years because although the speed is okay, my son cannot use it to play games because of the over half second lag. Unfortunately, this is not a part of anyone’s service agreement so if I switch providers, it may not be any better and there is no way to tell in advance. Sure there are lots of other problems in this world, but I also don;t have to buy uverse, my choice, but if I do, I can’t negotiate the contract at all, kinda lopsided. If they don’t provide what I expect, I can leave (after my contract period). Unfortunately, there are not many options, and it sounds like there are unhappy people on other services.

I must say that this Erik person sure worked himself into a tizzy and did not offer anything helpful just ended with a bunch of foul mouthed suggestions including suicide! I do agree to try other companies but when the choice is limited to maybe 1-3 and government regulations play a role in forming these near monopolies, it is very frustrating. I’m sure its difficult to manage a busy install schedule, but with today’s communication options, its just plain rude and very unprofessional to blow off an appointment and not use of of many communications options to let a customer know.

Rniolon

I also recommend you steer clear of ATT Uverse. It took 3 weeks with no service, 4 repair calls by 3 technicians, and about 15 hours on the phone and web searching and testing solutions, and conversations with 15 ATT employees to get it working. Not one ATT employee who I called or who was supposed to call me (according to tech/service reps) ever did. That is, until I wrote the corporate office. THEN I got a call every day for two weeks. Now my wireless cuts out – sometimes 6 times in 24 hours, sometimes not at all for two days. AVOID ATT!
Anonymous

What a retarded person. 11 MB is slow? I get 2.1 MB and it’s fast enough to stream movies. This doofus must be running a major science project out of her home requiring millions of calculations per minute.

Razor774

It’s not whether or not the speed is literally “slow”, it’s the fact that she is paying for one service and consistently getting another. Is there no problem with that? And computers process much more than “millions of calculations per minute”. Try millions per second.

Dvdavis13

Your story about your experience with AT&T is close to as bad as our house hold. I’ll give you the cliff notes version. We lost service 2wks out same as you for 2 days called for a tech to come he didn’t show. We manage to fix the problem ourselves with some over the phone assistance. Lost service again 2days later called for a tech AGAIN and again the tech did not show. at which point we asked to be let out of the contract. They said no. After reading the fine print I now understand that AT&T is not actually required to provide the service agreed to in the contract (yep if you are in a contract you pay them simply install the equipment), and on top of that every single call that they promised would be made to me was not made. So far I have spent at least a full weeks worth of hours on the phone with various techs. This induces one call in which I literally got transferred over the course of 4 hours to 5 different people only to end up right back where I started(“hello my name is Peggy”).
Good luck dear! you will need it, so will I
Dvdavis13

P.S I need to call for a tech again today yea ! :-(
Getyour_riotgear

Actually, I have really enjoyed the Uverse at my house. It was a little bumpy at first, they had to install the fiber optics on our street but it’s the fast and most RELIABLE internet I have ever had. it’s almost better than the internet my brother gets and he is in the military. I have been overall impressed and will definitely get Uverse when I move out. As a gamer I need fast internet and I know exactly where to get it.
Miaisabelle

I don’t really know what kind of word’ s should I use at the moment, here I’ m I been sitting all day long waiting for a tech , no tv/internet for a full blown 1 week ! It seem’ s to me that ATT has something to explain why our signals are dead! And overtime we call our tech he days he’ s on his way or he makes an alibi! Our tv/internet has only been working for at least 4 hours a day! And were paying a whopping $140.00 a month! I really don’t know whats worst! It’ s either you kill each other because the monotony or boredom being in the house w/o doing of enjoying your nice tv! ATT has serious explaining why their shit is really rotten piece of shit cral!
Vicky

Hate this at&t beyond frustrating. I went into debt trying to pay the darmn bill???? No one would connect to me, the phone number is a complete joke. Do not sign up !!!!!!!!!!!!!!
Run for the hills….Ii beg you do not sign up for uverse.
407.267.2548
Mondayrayn

Well, actually you are getting a rather fast internet connection. 11mps is still REALLY fast, just not LIGHTNING SPEED. In my area, at least, San Antonio TX, Time Warner offers 15mps BUT they don’t tell you that you’re gonna be sharing that speed with your neighbors or whoever else has Time Warner available. AT&T however, says their gonna be giving you 18mps and you’re not sharing it with your neighbors, but you’re sharing it with yourself. So, if you have two comps. then each of them are getting 9mps, and so on and so forth.

As for the instillation, that was rude!
Flame567sluv

I have been trying since august to get this mess cleared up. In august i
ordered uverse internet and cancelled dsl, at home my home uverse has
no homephone service so i had uverse with regular homephone. i paid
160.00 fees for hookup and first month. In sept i decided i no longer my
homephone.. the man cancelled my home phone right there but instead of
cancelling my old account he wrote a whole new account. now i am being
charged for one account with homephone service as well as the new
account without home service. Now i am being threatened with
disconnection for refusing to pay the the old account that one of the
billing supervisers told me himself would be closed! I have sent several
letters, emails, hours and hours on the phone. I was promised by the
CSM here i would get a call.. NOTHING! I AM NOT PAYING FOR 2BILLS!!!!!!
Today i filed a complain with the bbb, last week contacted a lawyer, and
local news. Its not a hard concept a child could figure out if you
write a customer a new account then close the old one, i am on
disability and i have one internet ONE!!! not 2. I want the old account
closed now!!!!!!!!!!!!!!!!!!! it isnt a hard concept close a customers
old account before you open a new one,, i swear the right hand doesnt
know what the left is doing in the comapny they all must ride the short
bus.
Current TWC Customer

Anyone here live in S Mopac/Barton Creek area? Or even better Post Barton Creek? I was thinking about getting UVerse but after reading comments below and speaking with someone who has it in my apartment complex, I am now having second thoughts. I have a week to figure it out. The internet is my primary need and concern as I work from home. Thanks for your help.
Lucinamarie

The AT&T Uverse people are the absolute worst. I can’t even rate the system because after waiting since mid-September to have it installed, they came a couple of weeks ago and 3 guys couldn’t make it happen, so now that they claim it is technically possible, they want me to wait until December. They have such poor customer service and such unprofessional people who do NOTHING on the phone but tell you what they CAN’T do, it’s so frustrating. Their customer service people are a mixed bag, some are good, some are completely unconcerned, but they don’t have the ability to solve any of your problems. They don’t care, they don’t try to actually get problems solved, they just want you to go away so they don’t have to try and fix problems. Now, I get to see if the cable modem people are any better. Not holding out a lot of hope, but if they are even slightly better, I’ll take my chances with them.
Dave

I had no problems with At&T U-verse. The installer was competent and professional. My internet connection has been reliable and fast. I’m in Houston, TX. I’m new to U-Verse so I might change my mind in time, but right now everything seems good with the Internet service. The TV service is a little quirky (with annoying error messages and short delays when I try to do things with the remote, and a few occasional minor glitches with video playback) but still good enough that I like it.

Janice Nixon

I live in FL, we had U-verse installed approx 16 months ago. The service has been great, when we did have a problem about 6 months into the contract, they came out and replaced the equipment and we have had no problems since. That’s the good news, the bad news is when your contract is up, they don’t notify you, they just start charging you a MUCH higher rate! Ours went up $80 a month!! My husband didn’t realize it until this week. he called to get a better rate, they said the only way you can get a better rate comparable to what we were paying is to drop down to a basic package and lose HD. I will be tackling that issue on my day off and if I can’t negotiate a new reasonable contract, it’s bye bye! Sounds like a great deal, but also sounds like once your initial contract expires, they don’t care.

Ljake

My experience has been so bad I not only cancelled my uverse service I sold my ATT stock because I did not want to own stock in any company that tried to sell such an inferior product. I would recommend you try any other provider.even if it meant going to a starbucks to get an internet connection or using a tin can and a string for a phone system. One more example I get a service appt because my phone is out,I give them my cell phone to call me on. I live in a gated community the service tech shows up tries to call me on the house phone which isn’t working and thats why he is there.The phones doesn’t work when he calls from the gate so he leaves and reports no ans on phone.I call the next day and ask why no showed up they say he did but got no answer on the phone. I told them that was the problem that he was there to fix and that was why I had told them to call on the cell phone. DAH! this co is fubar. The worst feature is their piss poor internet service
LL

I can’t stand ATT and will never, EVER go back to them. I had an issue with modem—they said I did not return it with their shipping box which I did. I even called once I received their postcard in the mail about ATT not getting it. One if their employees told me not to worry about it. Then months later I find out we were disconnected. I called ATT and stayed on the phone with him for about 3 -4 hours all together that day because agents kept transferring me, telling me the same thing, not listenind, disconnecting the line and so forth. So I had enough, called the headquarters and spoke with the President’s office. They took all my notes, looked in to it and erased my bill.

Funny thing, after that, the internet would not work each an every day…unless I called and spoke with ATT for no less than 1 hour. After the 4th day, I called and canceled ATT all together. I would NEVER tell anyone to get ATT, and I will never get it again. O, and the reason why we got ATT was because they had 3.0 speed or whatever for 19.95 for one year (contract), and come to find out 3 months later that our area doesn’t even get 3.0 speed. Att is just out for the money. When i called to disconnect service, after I had enough the agent tried to see me the Uverse for that same price—umm NOOOO!

So done with them. I do not trust them, and yes the techs do no show or call when they are supposed to come, too often.

I agree if you’re supposed to get a certain speed and you are, you should get partial credit back. Att knows that, and anyone with sense and works hard for their money will know that also. You should get what you pay for….because if it was the other way around, TRUST they will send you a bill for the same amount each, and every time.

Blueeyes1985

I agree with you, it is corporate greed and also at&t managers treat the technicians like crap uverse works good if the all of the cable lines and outside lines are good, but if not, it is terrible service.the company overschedules and than they just push and push, the techs are out 12 hrs a day 6 days a week

Zip 94702

I stayed home from work FIVE days to meet technicians who had NO CLUE. And spent HOURS on chat and phone. They could not pull it together for me, and I’m paying double to have Comcast come out.

Drquiet1

And as for you , why dont you try and be nicer to techs that come to your house?

Anon

Drquiet1 = AT&T Uverse Employee

Same bad, arrogant attitude.
Same level of EXTREME cluelessness.

Cndc01

Nothing about Uverse is worth the bad customer service and rotten TV and internet they provide. We have 4 TV’s connected in the house, being told we had 8 channels to use at any time (4 for viewing and 4 for recording) after waiting 2 days past what they said to get the install, the guy was here all day trying to get everything to work. Internet took a week to get fixed and as with most everyone else we don’t get the speed promised and at times it is completely unusable. Seems random, will go fine for days but then day, evening, late night (you never know) you have NO internet for hours, no techs have been able to diagnose the problem.
As for TV and DVR, if you record 2 programs at any one time, 2 of the other boxes won’t work unless you watch a recording. Pretty much sucks when you are watching a baseball or football game and all of a sudden you get a popup on the tv saying all services are in use. So you have to kick someone else in the house off or watch something recorded. What happened to 8 channels for viewing/recording, now they are saying it is 6, but actually the most we get is 5, with 4 boxes in use thru the house it causes major problems. NOT what I paid for or was told I was getting.

We are going back to cable, we had ZERO problems, only changed because a rep came to the house and outlined the services and we went for what we thought was a better price.
Maybe a bit cheaper than cable but not nearly as stable or usable. Plus the things a cable box will do vs Uverse service is sorely missed, can’t even take channels out of lineup, lol. Running up or down channels means you have to go thru every channel whether you are subscribed or not, and oh the useless channels they have.

The upside to ATT Uverse is they have a lot of HD channels and they are good, but unfortunately they didn’t tell us we could only use 3 at a time so the upside sorry is really not much use half the time as you cant watch HD on all TV’s that are on.

Nothing about AT&T has ever been good, we switched from their DSL due to customer service issues, switched away from their wireless cellphone service due to horrible customer service and extremely high plans. (Sprint gave us better service at FAR better pricing and didn’t limit us for data, even Verizon which charges as much as AT&T at least had superior coverage to back its higher prices) Third time is the charm, will never put myself thru dealing with AT&T services and their lack of customer service and inability to provide the services they state come with the plan or equipment you sign up for.

Drquiet1

Your an idiot, ever thought about going to the menu and choosing the help screen? Geesh what an idiot

Lkjgg@ghh.com

The online help resources only covers questions AT&T has easy answers fou you moron. Haven’t you figured this out?

Smithyspamary

At&t has got to be the worst cable company EVER!

Programs and recordings have dead spots where you lose portions of your programs.

Internet is spotty at best, most of the time I have to use my smart phone as a mobile ap in order to even be able to use the internet on my computer.

Today, I’ve spent the last 7 hours trying to watch one single movie. Cable service was down for 6 and a half hours and when it finally came back on, the sound kept cutting in and out. I gave up on trying to finish it 1hr and 35min into the 1hr and 50 min movie.

I never had issues of this magnitude with Time Warner. Is that really saying much? I am severely frustrated and disgusted with the quality we have received from At&t uverse! Stay very very very far away from At&t uverse! They are the worst!

Sent from Yahoo! Mail on Android
Because At&t uverse internet is down and has been all day. Geez, it’s a good thing no one needed to register for classes today, oh wait . . . yes I did. Thanks At&t for making an already stressful and extremely competitive event, even more stressful. Thanks.

Worldkingdomintl

I hate the hearing that name U VERSE! I am going to get rid of mine as soon as I can. They supervisors at at & t are horrible and don’t really know how to handle customers. They care about the money they are getting from you than your satisfaction.

Blueeyes1985

As a former U-verse installer/repairman I believe that what you said is true, although it is not how I acted, I believe that there are technicians out there like that. Personally, you would have been very satisfied with the quality of my work and the respectfulness I would have given to you as a customer. Hope you found better service somewhere else. at&t actually fired me for doing quality work because I took too long on jobs, but the customers were happy with the quality.
guest

U verse sucks! it cuts out all the time the wireless doesnt work unless your like 10 feet from the modem, and even when your running a hardwire to your computer the internet is slow and unreliable. I am overall very upset with there service and if it were my choice i would dump there plan and get a new carrier. Uverse you have pissed me off thanks to you i now dont get to watch a fight ive been waiting for all night.
Chris Cavna

Ok so I am trying to figure out if I made a mistake signing up with this service before the tech comes in 48hrs.

As for the tech: Some of these guys just don’t know manners since thats just how they are in normal life i am not defending that behavior at all but I’m a younger person with what some would call a potty sense of humor “i think Farts are funny” and I have a GUEST Bathroom in which I would MAKE him use. Its always a good idea especially women to have someone with you since again your letting someone you don’t know and is possibly sub contracted into your home. I would also suggest everyone to have some one who, well you know is tech savoy and knows what questions to ask. Don’t be afraid to tell the guy hes an idiot and don’t come back until they send someone who knows what their doing.

As for the service it self: i am somewhat unaware of the technology but with further research I can give a possible explanation as to why some of you are having these issues in laymen s terms. Lets all remember the service is still very new to many areas and with any new service there’s kinks. The service it self is still being ran through a telephone line and is still technically DSL, for those of us old enough to remember DSL service it was/is terrible slow and not worth the expense. Now its DSL on steroids “fiber optic.” Until the Tech actually gets here I can’t comment on why they would need to “drill” Holes in your walla unless your picky and want the central box in a cretin spot which is what I want so I will need to hold my comments on that. I would still think somehow the service is still delivered through your homes land line phone jack again for those of us old enough to remember what a land line is its that white sometimes tan square thing usually found along the base boards of your home.

Your Given ONE box that will receive 18MPS or whatever speed your paying for that speed needs to handle both your usual daily internet usage and television usage for 2 TV’s and 4 separate “channels” to record, watch live TV, or what have you. this means if your Watching the football game in the living room, little Susie is watching spongebob in her room and your recording two other football games your internet speed will not be 18mps since again the TV itself is actually using that internet connection. As hard as this is to believe, but if any of your still have cable and using a splitter the effect is the same. As for Wifi I say buy another wifi modem disable theirs and use yours they claim its commercial grade but I will need to test before I make that personal choice. Wifi always looses its speed since the packet loss gets worse the further you get from the box and as some people will disagree but I believe Wifi works even worse if you don’t have a good line of sight to the box. This is why a hard connection to the modem is best since theres no possibility of packet loss. I still think 13mps is pretty fast BTW and i’m sure the ATT service was a tad cheaper. I am well aware of all these factors so going into it I know what to expect I was merly looking for an opinion as to overall picture quality and user functionality any new opinions on that would be appreciated.

Good day all!!!
TheFeds

Posts: 1

The customer is always right, wrong…
If you like being treated like a second class citizen/ customer, ATT is the provider for you.
If you only desire to speak to automated telephone support, ATT is the provider for you.
If you enjoy the inablility to settle any sort of dispute whatsoever, ATT is the provider for you.
If you’re enamored by offensive and threatening business letters, ATT is the provider for you.
God
forbid you should decide to upgrade your services with them because
they’ll continue charging you for both the old services and new ones.
After 6 prision-like years of services (if you know what i mean), I’m sending it all back. Good riddance.
ATT, this is my last act as a paying customer, and it’s only befitting that I let everyone know how wonderful you are!

Regards,
Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)
Anonymous

I live in Florida so I do not have AT&T but my children do and I was actually trying to find an answer to there problem when I cam across this thread. No my son does not have a problem with the Internet. It seems to be the only thing working like it should.

However, every time he turns around he is losing the TV reception. Someone said the TV goes through the Internet but if the Internet works but TV doesn’t not sure how that would be possible.

I never realized AT&T had so many complaints. I only used AT&T for the 40 years I lived in Texas. I loved them and their customer service. In fact, I have the AT&T cell phone as well.
Hrhousto

U VERSE IS A SCAM!
Pattie

I signed up for the $14.95 month for 12 months U-Verse internet service. I was charged $281.23 the first month. Activation 36.00, modem 100.00, installation 75.00 plus must pay full price for 4 months at $48.00 month. Then get credit for promotion price after ALL Upfront charged are paid!!!!!! I disputed the installation fee, as it was supposed to be free installation & they suspended my service untill I pay off upfront charged. It will be Jan 2012 untill I get a credit for promotion…..maybe longer. The $14.95 Uverse internet is a scam. It will cost you hundred in extra fees.

Guest

The problems you explain are VERY similar to mine. VERY frustrating isnt it? I signed for 1 yr U-Verse at 19.95 mo. Modem was $100, install was $149 First statement was $330. A total waste of time trying to get the changes made to correct the fees!!

http://therebelchick.com Therebelchick

I hate reading these reviews because I have had such a fantastic experience with AT&T myself. I LOVE them. I really think it boils down to your location and the systems and employees working in that particular area. I am sorry your experience has been so bad!

Hairangel

What Area are you in? I am thinking about getting rid of Cox Cable & getting At & t . I am in the OC in Ca. I have AT&T wireless for my cells & love it.
I_action2007

It’s not the location.. they want u to think that because honestly, why would it work perfectly for about two weeks to a month then just go to crap? Like seriously.
DISGRUNTLED

I GUESS YOU DONT LIVE IN MIAMI FLA. A THIRD WORLD COUNTRY! LUCKY YOU.

Guest

I live in Wisconsin and any problems we call customer support. Guess where these jokers are- the Phillipines! You cant understand the majority of them!

Jwarobi

ATT Uverse sucks! I have been without home phone service for 13 hours now! If I needed to call 911 for an emergency, my family could be DEAD!
I reported the outage to ATT at 6:00AM. They said a service technician would be dispatched and the phone would be fixed by 8:00PM. I took off work without pay and they never showed! I borrowed a neighbor’s phone and called again at 8:00PM. After 50 minutes on hold, they denied that I had ever called and claimed there was no previous service dispatch. They said they would send someone tomorrow and I would have to take ANOTHER DAY OFF WITHOUT PAY!
If your phone is dead and you go to the Internet to report it on the ATT website they say you have to call a 800 number! How stupid is that? MY PHONE IS DEAD, I CANNOT CALL YOU!
Don’t get ATT Uverse phone service, it sucks! The TV service is not much better. The DVR box has crapped out TWICE in 3 years. They come out and give you a new box (TWICE), but ALL YOUR RECORDED PROGRAMS ARE LOST!
sz

Yeah we’ve had ATT Uverse for less than a year and we’re on our 5th box. Yes, 5 times we’ve lost all of our recordings. 5 times we’ve gone a full day or more without cable. Right now, as a matter of fact, just 1 day after all of the equipment up to and including the box was replaced, we are experiencing cutting-out, freezing, and pixelation. We learned from the technician yesterday that our home is nearly a mile from the distribution box, and that’s why our service is so bad.

Oh – and our ATT mobile service started out with a huge billing dispute that after 6 months is still not resolved (sign up for mobile and they’ll buffalo you about the startup fees and first bill).I would RUN from ATT as fast as you can. For those of you who have not had trouble with ATT, go buy lottery tickets – you’re lucky.
Guest

AT&T Uverse is horrible.
I can’t wait until my contract is up and I can switch to someone else.

I’m supposedly getting their fastest speed available, and it’s just as bad if not worse than the lowest speed DSL they offered before Uverse came out.

Uverse has been a horrible, horrible experience. I would not recommend it to my worst enemy.
Arlette

My biggest complaint is that none of the remotes work. At least once a day the box shuts down and turns off. My unit is above my TV and it is mounted to the wall so when it shuts down I have to climb a latter to turn it on. Remember, the remotes do not work.
Ryan

If You are reading this to figure out whether or not to get ATT TV, DON’T DO IT!!! Here is why:1) Signed up for HBO and CIN, and it didn’t show up. Had to call and spend a good hour on the phone while they re-rout my call to the ‘correct department’.
2) The wireless TV box shuts off at least once every half hour, which requires you to reboot it and wait for it to load up again.
3)The wireless TV box disconnects from the wireless gateway frequently. You have to go and push a button on the gateway, then comeback and push a button on your wireless.
4)Some shows stutter in live TV, skipping a few seconds of signal.
5) It will take at least 10 days before they can come out and try to resolve my problems.
6) For all you resolution freaks: It’s 1080i, A noticeable downgrade from my previous provider, DISHTV. The picture isn’t bad, but its not eye popping!
7) Their customer service is crude and barbaric.
I just saved you the headache I have had to suffer. And I’m not a TVholic. I just like to watch about 30mins a day, buts it not even worth it. Thanks AT&T.
Jimmiemacking

installed my att u verse has not worked properly since installment. i get the
run around when i call. freezes,completely loses channels on all stations
i set the modem for reboot. happens at least 5 times a day. this is ridiculous , goining back to satellite.
I_action2007

OMG! Ok i have At&t Uverse and it was working perfectly for about 2 weeks, no lag, consistent speed. Then one day i come home and try to play CoD that I been playing just fine for 2 weeks and it would lag so much to the point where I couldn’t even move.. I thought it was because of the weather. I wait a couple days and I still have the same problem… So i call tech support which was very very difficult to reach and he done everything he could to restore my speed and my connection signal. He failed. He also told me that I should run my Ethernet cord from my modem to my system.. Ok if I wanted to do that I would have from day one…. I wanted wireless so that is y I go wireless dumb***. So he failed to fix it… my connection still sucks and yet I have to pay the same amount that I was paying for the good connection.. I think they dial it back on purpose to rip ppl off. DO NOT GET UVERSE
sarah coe

We sign up for U-verse over 2 months ago. From day one it has been nothing but problems. We have a HD high end TV that worked perfectly until we installed U-verse. We have had 4 techs out here. One was a rude know it all. The tech from at&t said “somethings wrong with our tv” and turned his back on my husband as he was speaking to him and begaing talking on his phone. BUT, before that when we first installed the service, which was to be in two rooms, the tech but in a box in one room but did not connect itt! We later find out after we are not able to watch HD that this is a know problem in our area do to radio towers close by. AT&T knew this and never told us until one tech came out who knew what the problem was from previous coustomers complaints. The Senior one who expalained about the towers also showed us worked that had been incorrectly or in some cases not at all(like the2nd box.) There sould be a law suit or something against AT&T because once you sign up for the bunndle if you try to cancel part of the services they double the internet service. Be carful, read every thinng. My best advice is to STAY AWAY FRO AT&T!
Critterville

I signed up for U-verse last summer. I was told it would cost $60 dollars a month and $100 for the modem. I nstallation no charge. My bill for the first 2 months was $450. I have returned the equipment and hve been trying to straighten this mess out ever since. It does no good to talk with customer servise. No one will do their job and take care of this problem. Do your self a favor and stay away from this company.
Shandra

RUN like hell away from U-Verse, and whatever you do—do NOT allow yourself to be talked into bundling service with them. You pay considerably more money for phone, internet and cable and the service is POOR!!! We had service installed on 9/29/11 and we’ve had no less than 20 service technicians visit our home with absolutely NO resolve. After pages of notes of all the service problems we’d had, AT&T suggested we do a reinstall with the INID system—a system that supposed to offer a stronger signal. You would think after more than 3 months of problems they would have offered this awhile ago. It was installed a week ago, and now we constantly lose our signal (even though we were told the INID system was pretty much fool-proof), we’ve had a dead phone line for days now, we cannot access our recordings on the DVR and I’ve been on hold with AT&T for over an hour waiting to speak with an “upper level” technician. The upper level tech was who assured me that with the INID system I would have a greater signal because our service was being facilitated by two lines instead of one. I could write a mini pamphlet on the issues we’ve had with U-Verse, the hours I’ve spent waiting on hold for someone to help me, the many technicians that have marched through my front door, and the repeated FAILED and POOR service we have received via U-Verse. We had no service–phone, internet or cable for Christmas with a house full of out of town company!!! We were completely cut off from the rest of the world!!!! I am going back to my magic jack–at least there is no monthly bill, I am looking for an independent company to use for internet (there is some company out there using the DSL lines that AT&T says they are no longer using) and unfortunately we may have to use satellite for TV.
ZM

Wow i wish i would’ve checked these reviews before i decided to switch to at&t u-verse i had at&t high speed internet before so i figured i might as well get the bundle that u-verse was offering turns out my internet is much slower which is supposed to be 5x the speed it was before and omg the cable is horrible it went out this past Saturday due to a thunderstorm so i wasn’t at all upset or disappointed but after about 4 hours i figured it should’ve came back in considering the storm was long gone so i called and after trying everything in the world to get it to work they told me they would try to send someone out Sunday but wasn’t sure i never heard anything from them so i waited til Monday and called they said they never had a appointment for me so i for the 3rd time had to sit on the phone with at&t for 2 hours trying to get my internet and cable back on before they knew it was mandatory to send a tech out.I’ve done so much running around my house this weekend i should be paying at&t for being my personal trainer and not my internet and cable providers oh yea i only had the service for 2 weeks as of now
Saekim

att anything is a total waste of time and money…u might think you’ll save a little money with their plans but i assure you…you will pay for it in issues that come up…and trust me issues will come up with them. tv, wireless, internet, its all crap coming from a conglomerate company that doesnt give a rats a** about u…the paying customer.
Guest

Dealing with ATT has been a total nightmare!! I ordered a new telephone service online promotion for Unlimited LD calling and high speed internet. The special was $35.00 mo. for the phone servie, and if bundled with internet the special would include 6MBPS at $19.95 per mo. for one yr. The installed showed up at 9 a.m. to connect. LOL. Install was so complicated I couldnt do it myself? Click-click and Id have it done in about two minutes at the most. This “installer” was here until noon, and still couldnt get the internet to work. Luckily my son came home for lunch that day, or that dumbo would still be here! The installer kept trying to connect our Linksys router to the modem, when the modem has a built in router. I had never heard of U-Verse, but thats what I got. Anyway, the first statement came, which I paid, not knowing there would also be a separate bill coming online to be paid. Deciding one day to enlist in online pay, I finally found my account. Right off the gate, Im $330 past due, and Id only been connected to the service for 4 days! I called numerous times, talked to 5 agents each call, and THOUGHT we had everything cleared up. Boy was I wrong! Next bill was even higher. The telephone bill was immense. Call after call ,to get the mess straightened out and each time Im assured the mistakes were corrected, yet the bills came and more fees and charges. I didnt feel I dared to cancel my services prior to getting the mess straightened up for fear Id have one **** of a time trying to get a refund, so I remained until this past week, not realizing I had a 30 day money back refund on the Modem. Finally, having enough, I called one more time to get the mess straightened out. Come to find out, one of the foreign agents had placed my order incorrectly. Instead of the unlimited plan I signed for, I was being charged for EVERY long distance call I made, plus services I didnt order. At this time, I decided enough was enough and got the final figures for what I owed and cancelled my service for internet, and went back to my previous provider. I also found another provider for the phone service and was able to cancel the phone service a few days later. IF your smart, you wont have anything to do with this company! A few days ago, I read a post in Craigslist for a modem for sale. Curious, I responded and asked if they had experienced any problems. The response from the person was much the same as my experience of being overcharged. Because one person doesnt have access to all information regarding your account you have to speak with 5 different agents before you get to one that can help, and then its a gamble. Its like the lefthand doesnt know what the righthand is doing, so the mess cant be straightened out because one person doesnt have access to all the details.

Garwilly26

Hey it’s the same way here in FL, ever bill you have to call and the retards tell you the samething! It’s fix you don’t have to worry about it, so to fu#k them over every month I call and say I have a problem and the Internet is not working and that I want a refund because my home business lost money! Don’t have a home business….but for over 9 months now I haven’t paid a damn cent!

Lttlywing

Had ATT uverse for about 4 months. Sign up was for $14.95 a month. I have never recevied a bill for less than $39.00. I get a bill that I absolutly can’t understand. So many bull shit charges it is funny. As of this minute I am finding a new ISP, probably Charter. They seem to have a 5 star rating.
Nrever again.
Julio

U-verse means horrible customer services, they lack of competence
and professionalism, I have been calling several times (almost 20) to customer
service since 15 days, and the problem have not been solved yet; twice my phone
line had been cut off without any reason; I already have installed u-verse
u-450 and the “morons” sent me again the
same equipments that I already have installed, every time that I contact them, the customer representative tells me a
different history ……, etc; the TV and DVR are even better than dish network. The
DSL is good too; if u-verse would have different customer services this company
will be one of the best.

U-verse means horrible customer services, they lack of competence
and professionalism, I have been calling several times (almost 20) to customer
service since 15 days, and the problem have not been solved yet; twice my phone
line had been cut off without any reason; I already have installed u-verse
u-450 and the “morons” sent me again the
same equipments that I already have installed, every time that I contact them, the customer representative tells me a
different history ……, etc; the TV and DVR are even better than dish network. The
DSL is good too; if u-verse would have different customer services this company
will be one of the best.
Jeff

I ws called by an ATT rep in sep/oct who offered me Uverse Internet and Phone bundled for $70 per month.The billa are ALWAYS nearly double that.They lie,cheat,steal and do whatever they want.I have called dozens of times,and nobody(mainly in India)knows a damn thing about anything.I am sick and tired of being on the phone for hours and being lied to constantly>I am seeking an alternative as soon as possible.I am considering running an ad seeking people for a class action suit.Texas has a deceptive trade practices act that is one of the best in the USA.These thieves are the worst individuals I have ever dealt with in my 61 years on earth.Just shows what happens when you allow Fascist corporatism to take over your country.
Juliebrennan

was thinking there should be a class action against them too, would be up for it if you need people, know others too, same issues, billed twice as much as supposed, slow or no connection, hideous cutomers service who say my speed is fine(they refused the internet speed test as proof, or the simple fact that i tell them i can’t even connect to google

AT&T Uverse Review

Categories

Archives

Recent Posts

Ads: