Lease Returns

05.22.10


I sold cars. I know how this works, and I know when things are right or wrong.

As a consumer it is NOT my problem when you have made the terrible decision to remain understaffed.

When someone is leasing a car that means they need a new car, right? This is the time that dealerships should be bending over backwards to make customers happy.

Of course, just for giggles, I’d like y’all to know that I’m totally unaware of what the exact mileage is on my BMW. Why? Well, it has some electrical problems, and currently it’s in their possession having warranty service work done.

With all that being said, just take a listen and let me know what you think of the lease end manager at my local BMW dealer.

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33 responses to “Lease Returns”

  1. Sounds to me like they think they are doing you a big favor by even letting you return the lease car. Sounded kind of shitty to me. I would tell her to kiss the last 7 digits of my ass.

  2. The JackB says:

    Customer service is dead. It must be nice to have so much business you don't care about trying to acquire any more.

  3. Don't call us… we'll call you…. Nice.

  4. That message doesn’t exactly inspire you to do further business with them. Although, I’ve now leased two BMWs at Beverly Hills BMW and they have been nothing but wonderful in all kinds of ways.

  5. Tiffany says:

    You’ve got to be kidding me.

    When did BMW begin to operate like the DMV?

    This lady makes me and my office staff look fabulous.

  6. The JackB says:

    Customer service is dead. It must be nice to have so much business you don't care about trying to acquire any more.

  7. Don't call us… we'll call you…. Nice.

  8. Holy crap! That is funny. Yeah they are clearly not interested in selling you another car.

  9. Becky says:

    That poor thing! She is “totally overwhelmed”! I think you should send her a fruit basket and then call her just to talk. She would probably appreciate it.

  10. It sounds like you need to lease your car from someone else.

    • Well it's a tough one. That dealership has a stellar service department, and
      with oil changes and scheduled service, I'll be needing service a lot more
      than I need sales.

      I hate to give them my money, but if we get another BMW I'll probably use
      them.

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  11. It sounds like you need to lease your car from someone else.

  12. Well it's a tough one. That dealership has a stellar service department, and
    with oil changes and scheduled service, I'll be needing service a lot more
    than I need sales.

    I hate to give them my money, but if we get another BMW I'll probably use
    them.

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