Southwest Airlines, Beats and Customer Service That Should Be Heralded

Two weekends ago Mr. G and I flew to San Francisco for a quick trip to celebrate Brian’s birthday. Brian is Tony’s husband and Tony was an important part of my 20’s, disappeared for my 30’s and reemerged just in time to bring some love back. Since we had no kids (camp!) I thought it would be fun to have a weekend in San Francisco. Our weekend turned into an evening because of scheduling but it was a lovely evening and I wouldn’t have missed it for the world.

On the flight back from San Francisco I was busy judging someone else’s parenting (what else is new?) and left my Nook on the airplane. I was certain that I’d left my Nook in the hotel and called them about 83 times to be sure it didn’t slip behind a piece of furniture. I’m sure they appreciated that. I should add

Also about two weeks ago something happened with my Beats. When I say “my Beats” I really mean the Beats that someone gave my husband as an office Christmas gift but I kept because they’re great for hiking. The Beats lost their power in one side. I called a phone number and explained that I had no┬áreceipt┬ábut they were a Christmas gift and couldn’t possibly be out of warranty since it’s August. I didn’t have to press very hard. The operator was really nice, gave me an RMA number and no promises of help. I sent the Beats back feeling hopeful.

Last week I got an email that read:

Dear Jessica,

We have obtained your email information from an item found on Southwest Airlines. If you have recently lost an item while flying Southwest, please go to Southwest.com and fill out a lost item report. Once you have completed the report, reply to this email with the lost report number.

Thank you,
Southwest Airlines Lost Article Recovery Team

THE NOOK! I filled out the report, sent Kim an email in reply and almost instantly got one back confirming that they’d found my Nook. I’d bought a new one just two days before.

Today I went to my mail drop and my Nook and a brand new pair of Beats were both there. Most remarkably there was a check in the amount of $4 made out to me. There was cash in the Nook and they have a policy of not shipping cash. It might be the best $4 Southwest Airlines ever spent and please act surprised if I get you Beats for Christmas next year.

 

 

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  1. WOW! You are lucky AND Southwest just gained about a BILLION respect points in my book! How professional of both companies! Usually customer service stories don’t go like this… How AMAZING!! I also have a Nook and take it with me everywhere. I will keep a much closer eye on it after this story! Woohoo! Christmas can early for you!
    Caitlin
    CaitlinOnAMission.blogspot.com

  2. Pingback: Plantronics Bluetooth Earbuds | Jessica Gottlieb A Los Angeles Mom

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