I tried to send Mr. G a gift card using the Starbucks App. Unfortunately his office has blocked Starbucks from emailing. I got the following email from Starbucks.
My first email was ignored so I forwarded this to card support along with a note that read:
Please return these funds to my account.
The response was:
While eGift Cards are refundable, your eGift Card does not expire and may be resent or reissued to a different email address. Additionally, we can reissue the eGift Card back to you and you can transfer the funds directly to your Starbucks account.
Please let us know if you would like to utilize one of these options, or if you’d rather cancel the eGift Card entirely, and we will be happy to assist you further.
We hope to hear from you soon.
Starbucks Card eGift Support
I don’t even understand what you’re trying to do. Please just cancel the card and return the money to my account.
Their follow up:
I have canceled your order per your request and issued a full refund back to the original form of payment. The funds should return to your account within 1-2 billing cycles.
If there are any additional questions or concerns that you may have, please be sure to let us know.
Are you KIDDING me?
What is a “billing cycle”? Where will you be returning my money?
Caitlin is not kidding.
The full refund goes back to the original form of payment. My screen is blank for payment information, that tells me you either paid with your Starbucks account or PayPal. A billing cycle is 30 days.
Please let me know if there is anything else I can assist you with.
With my starbucks account.
It is completely unacceptable to keep my money for 30 days.
And Starbucks and Caitlin and whoever is behind their egift grift says:
While our eGift Card Support team is unable to assist with this issue, Starbucks Customer Service is available to help with all return time inquiries. To speak to someone directly regarding this matter, please call 1-866-840-4940 for further assistance.
Which wouldn’t be so awful had I not called that number two days ago and spoken to a woman who sounded like she might have had a lobotomy.
@Starbucks on the phone with your 800 number. Possibly the worst listener in the world.
— Jessica Gottlieb (@JessicaGottlieb) April 28, 2014
Is this even legal?