I Spent $85 for Dinner at CPK and All I Got Was a Grumpy Husband

I just got home from CPK, and since my friend Marsha Collier is writing the book on Customer Service I thought I’d amuse y’all with a bit of corporate policy that ensures no one will ever be happy at California Pizza Kitchen. It’s Sunday night and I’m beat, so we decide to take the kids to dinner. CPK is a good bet for all, because there’s something for everyone on the menu. We have grown accustomed to their abominable customer service, so we were delighted to find the store half …