An Open Letter to the Management of The Regency Hyatt Resort & Spa in Huntington Beach

I’ve just returned home from two nights at The Regency Hyatt Resort & Spa in Huntington Beach. The kids and I used just about every part of the Resort in two and a half days. Before showing up I booked a conference room with Courtney Braz for a series of focus groups. It was painless. Actually it was better than painless. The room was priced at the same rate as a nearby conference room we’d used in an office tower only it was about three times the size. The cost …