Southwest Airlines, Beats and Customer Service That Should Be Heralded

Two weekends ago Mr. G and I flew to San Francisco for a quick trip to celebrate Brian’s birthday. Brian is Tony’s husband and Tony was an important part of my 20’s, disappeared for my 30’s and reemerged just in time to bring some love back. Since we had no kids (camp!) I thought it would be fun to have a weekend in San Francisco. Our weekend turned into an evening because of scheduling but it was a lovely evening and I wouldn’t have missed it for the world. On …

Tech Talk Tuesday: Kevin Smith, Southwest Airlines and Fatitude

Yes I did. I called it a fatitude.We have a collective attitude about fat, and individually everyone has one. Some of us whisper our opinions, this week Southwest Airlines and Kevin Smith are very vocal about their fatitudes. Do not be deceived. Kevin Smith’s row with Southwest Airlines is not about fat, it’s about deciding who your customers are. The story is (yippee) once again about technology in our every day lives. For those of you who are not as totally in love with the internet as I, let me …