Fire Your Receptionist
So I called a pediatric optometrist to talk about vision therapy for Alexander’s eyes.
RECEPTIONIST: Does he have ambliopia or strabismus?
ME: Both.
RECEPTIONIST: [clucking her tongue] Oh that’s bad. [she rattles some keys on her keyboard and asks] And does his eye turn in or out?
ME: It used to turn in, and now it turns out.
RECEPTIONIST: Oh gosh, I’m really sorry. That’s really bad.
ME: Um, I have an appointment I need to run to. I’ll call back later to follow up. Okay?