Uverse has the best product out there by far. Saying that everyhting else about uverse is horrible. They will go above and beyond to piss you off and charge you for every hidden fee there could possibly be. My bill flucuated from the $80 a month I signed up for to $160 a month after they signed me up for free subscriptions I didnt ask for. Then after bitching it came back down to $75 a month or so I thought. Within two months my price jumped up to $104 without warning or any changes in service. The best part of it all is that my average phone wait time is over 45 minutes and it took them 3 weeks, with 3 installs to finally get it working. Again great product horrible service. Not worth it.

We have had ATT U Verse here in San Diego, CA., for about 2 – 3 years. Nothing but continual problems
and a continual “song and dance” from all their technicians. Over time, some 15 or so of their field technicians have paraded thorugh our home. All of them told me they tried to fix, repair or replace one thing or another.

I am thinking about taking legal action. Taking money from consumers and not providing the contracted service is Consumer Fraud in California.

Your data speed could be affected by the inherent design of the whole DSL process. At peak hours, DSL suffers from a choke at the switch. DSL is also affected by the distance from your DSLAM switch. The further your house is, the slower your speed. The main factor is peak time. If everyone in your neighbor hood happens to get on the internet at once using DSL, it will be significantly slower. I too was once a service tech. I hated having to use the customer’s facilities and would make an excuse to leave the property to use a toilet but, once in awhile, when you gotta go – you gotta go.

Cable is still the best way to go, just don’t let them not get it right.
I had bad cable, went to ATT, got really aggrivated with them, went back to Cable, abd told them I want it right, or I will not pay. Thet took a few weeks to fix the services in my home, outside, etc., and credited me for the whole time, but now, i have great reliable extremely fast service. Cable smokes phone when you make them get it right.

I’m in south Austin. My biggest concern is unreliable u-verse home phone service. Is there a chance that I may have to go without phone service for a few days because of connection problems? My traditional at&t phone service has worked beautifully for years although I have spent hours on the phone with customer service on billing problems that they kept promising to but not fixing.

I’ve spent the last hour reading comments because I had scheduled an appointment to switch from traditional at&t to u-verse. Internet is slow but reliable. After reading just a few of your reviews I canceled because I have had enough bad experiences in the past. The day before one of my appointments I actually watched a tech walk up to a neighbor’s door, without knocking he hanged a tag on the door that said “called while you were out.” The next day I left my front door open to watch and worked in my living-room in case the tech tried that with me. After waiting two hours past my appointment I called and was told that the tech came by at the appointed time but I didn’t answer the door. I never left my front door for so much as a sip of water. This was years ago and I haven’t read anything here that makes me believe things are any better. In the 20 years that I have had services connected or changed I have never had an at&t tech that showed up for the original appointment… not once! The posts on this site say that I must expect difficulties and that the $65./mo that they quoted is not what my bill will actually be. Right now I’m paying about $100. Why should I go through a lot of hassle if the bill will be about the same or possibly more? I was also promised rebate as a $100. gift card. Any chance that would actually come? Is it worth the trouble? If it is I might pay my daughter to hang out here and wait for techs during the summer when school is out.

damn! I’m pretty glad I came across this page…. was a phone call away from ordering UVerse. But Time Warner has been the most awful experience ever….. In the past 12 days I’ve had four technicians at the house, and 7hrs on the phone with customer service and tier 3 techs. But AT&T are the only options in my neighborhood. it’s a total crock. When is verizon fios going to make it’s way to Hollywood. You know Hollywood right? that epicenter on the entertainment business…..? where the highest percentage of actors, managers, agents, musicians, and producers live on the planet….? you would have thought there would be more than just two shitty options of internet in the area…..

I have had u verse for about 2 years, switched from Comcast. The install took more then 8 hours and they had to finish everything the next day – about another 8 hours. I had many problems but decided that with the low rates and discounts they were offering me to hang in. Long story short – U verse changed all the outside lines from my house all the way to the end of my block but I still had picture problems and very slow remote control issues, internet and phone worked fine. well they changed all my boxes, Gateway and DVR several times over a 8 month period but the same problems kept occurring, then the techs told me my inside lines were bad! it worked fine with Comcast! I decided to check on-line and found that others had the same problem and the SOLUTION is to turn off the power saving setting on my LED TV, I did this and WOW, no more problems, remote works very fast and all the time, picture never freezes and has great HD pic. I love all the features u verse has, I have the 450 package. I guess U Verse dose not know that the RF signal? from the power save setting’s on the LCD or LED TV’s can screw things up!!! But I love my U Verse and will never switch back to Comcast or Direct TV.

i would agree. I have had a horrible experience. The biggest difference was the tech guys were very nice. The last one was one of the best. too bad they can’t clone him. I was offered 6mgb upload. seemed kind of unreal to me. and it would be the same price i was paying now in a year and about $10 less for this first year. they disconnected my current dsl from at&t which turns out to be a vastly differnt compay from “Uverse” or so it would seem since it took them almost 24 hours to figure out how to reinstall (flip a switch somewhere i suspect) my old dsl. all in all i was passed off to 14 different people. One person, in San Fransisco (i live in the central valley in CA) had the audacity to ask me to go to the At&T website to give her a very favorable review for doing nothing except passing me off to person #12 i believe it was. I told her absolutely not since she did nothing except pass me off. she replied quite irritated that yes, she had indeed done something: she had identified the problem. I told her the hell she did, i told her what the problem was. after i told her no way in not so nice terms she had the nerve to again instruct me on how to give her a positive eval. they finally got me reconnected while i was at the local pharmacy to pick up my roommates meds and the woman who called and asked me to check if my connection was back was upset because i was not home at that moment.
then today the bill summary thing arrives in the mail. it says my expected price for all of this will most likely be almost $400. and the regular charge for the dsl “elite” is over $40. not the approx. $30 we pay now. so my bill will not go back to the rate we pay now but will go up more than $10. and no one said there would be a $4 a month rental fee on the crappy router. i already have a router. It is not “n” compatible but it worked just fine. and if i continue to pay the $4 i will have bought more than several of these over the next year. My roommate and i are on social security. We do not need these kind of additional charges that were not disclosed. I called about this bill which turns out to not be a bill but a proposed bill. it is very confusing. the woman i spoke with was nice enough (after the first person, male, supposedly was transferring me to a supervisor and in fact he transferred me to someone who was not available). on my second phone call after the dsl was first shut off in error one person who answered my phone call realized right away this was a big problem call and disconnected me from him and put me back in the waiting line up.
i am so sick of this company if there were another dsl provider in this area i would jump ship right now. Unfortunately i live in a small town and not close to any major town. so clearwire and all others are not available. it is the same with cell service. Sprint wiped out our entire town’s coverage when they adjusted their towers or something. So at&t is about the only reliable choice of two choices total. The person i spoke with today could find no mention of all of these things except the activation fee being waved and the 19.95 itnroductory price. I told her i would refuse to pay this bill if it turns out to be the real bill. but now i have to wait until mid–august to see if i was lied to yet again. I think AT&T has no idea how to fix what they mess up and some employees actually try to help but a lot of them just lie.

I HATE ATT!  My service is actually quite good, but I cannot stand dealing with their company.  I’m preparing to call them now to deal with a billing problem (another huge price hike) and I’m practically seething just thinking about the hours I’ll be on hold waiting to talk to someone who’ll say they can’t help me.  And their motto is “Rethink Possible?”

AT&T Uverse internet is the worst internet I have ever had!!! I got disconnect at least ten times a day!!

my family and I are temporarily living in an appartment and were told Uverse was our only option.  We HATE it.  We had Time Warner for at least 10 years and had no problems at all but in the past 3 months have had to have ATT come back to replace our box 3 times and have had the system randomly stop working saying tthere is no signal when everything is plugged in and nothing has changed.  Overall i am very disappointed and HATE HATE HATE y. Don’t waste your mone

I called to order Uverse on August 8th.  I explained to them that I just got rid of Comcast and switched to Dish Network.  They said that wouldn’t be a problem and they would get me hooked up with uverse right away.  Two days later I get the cables and a disk in the mail but no modem.  I called and they said that someone has to come out there to see if you can get Uverse service and that it might take a little while, something that was NEVER mentioned to me when I placed my order.  Two weeks later, no technician, no modem, no phone call, no email, and no explanation at all of the status of my order.  I called again, same story.  Today, August 26th, almost three weeks later, I get a bill for internet service that I haven’t had.  I just got off the phone with them and they told me that I couldn’t get U-verse where I am at (first time ANYONE from AT&T has mentioned that to me) and they switched me to DSL internet.  Really?  First off, I didn’t order DSL, I ordered Uverse.  How can someone order you something that you did not agree upon???  Then I asked them why I have a bill when I have yet to receive a modem and haven’t had access to the internet this entire time and they told me that they have me down as already owning a modem.  I never once told them that I have my own modem and I have also called 3 times ASKING why I haven’t received a modem sent.  To sum it all up, AT&T lacks communication, you are on THEIR time, and they make changes to your order whenever they feel like it without letting you know (that goes back to the lack of communication part).  Don’t waste your time or your money with AT&T U-verse.

What about the beefed-up, bogus, phantom charges? Over charging?  I signed up for basic land lind and basic internet. The installer had lots of “problems” and did tons of rewiring and “fixing” outlets that I don’t even use. I asked him and he said the previous tennant did a home job he had to correct before he could install AT&T.  My first “basic” bill was over 800.00.  I spend hours getting different answers and solutions. I paid what was reasonable and originally agreed upon.  They insisted I pay the remainder 370.00 with a payment plan even though I cancelled.  I said no. They send a bill montly with “late” charges, and now turned it over to “collections” with 120.00 added early termination fee = 500.00!  HELP?

Allison, did they have you sign anything at the beginning defining installation costs?  Or say anything verbally on the phone? Most of the time they advertise “free installation”. I paid nothing for start up.   Sounds like a good small claims court case….and judges don’t like it when big business messes with your credit….$800 is insane for start up.  I doubt other providers charge such high fees; you could find out what is standard in the industry and use that in court as to what is fair….or speak with an ATT supervisor re: court intentions…. 

Nightmare with U-Verse.. Buyer beware big time. Our business was told that by installing U-verse we would save $10 per month and our connection speed would double. Our bill was $243 a month now it is over $1000. A huge error. We had a bundle with our other locations, now that is gone and we get separate bills. 
Our saga is over 1 month now. The rep who trashed our account replys with emails saying they will get back to us , and she never does. There is really no one to help us. The wait time is over 1 hour and if you request the call back they bever do call back.

The television service sucks as well! Looses signals constantly, Makes TV to aggravating to watch.